Ghibli Museum, Pokémon Cafe, teamLab and SHIBUYA SKY: how to actually get tickets

When each one goes on sale

From each venue’s own site, checked 24 October 2026. Release rules and prices can change, so treat the figures here as approximate; the venue’s page is always right. Ghibli Park in Aichi is a different place with its own sale day: see our Nagoya guide. Going to Tokyo Disney? Tokyo Disneyland vs DisneySea covers tickets and Premier Access. For Shinkansen seats and sumo, see what to book before your trip, and when.

Release times in your time zone

Japan Standard Time is UTC+9 all year, with no daylight saving. A release in the Japanese morning falls on the evening before in North America and in the small hours in Europe. Here are the next releases, worked out from each venue’s rule:

Converted at build time with the IANA time-zone database, for November and December 2026; in zones with daylight saving, summer times move by an hour. Elsewhere? The trip planner converts every release to your own zone, with calendar reminders.

Before the release minute

1. Set your phone’s world clock to Tokyo and an alarm ten minutes before the release in your own time.
2. Do any account set-up the day before, not at the release minute. Pokémon Cafe sends an authentication code from @mail-pokemon-cafe.jp, so allow that sender (and check spam); teamLab Borderless confirms from @borderless-azabudai.ticket.teamlab.art.
3. Know your date, time slot and head count. Pokémon Cafe does not let you change the number of people after booking; Ghibli Museum and Lawson allow no date changes or refunds.
4. Have the card ready. Pokémon Cafe’s pre-order goods take credit card only; teamLab’s official stores take major credit cards and PayPay.
5. Name the right person. Lawson says the Ghibli Museum may check the ID of the name on the ticket, and that a group should enter together.

Ghibli Museum, Mitaka

Entry is by advance ticket for a set date and time, and nothing is sold at the museum.

• When: 10:00 JST on the 10th of each month, for every date of the following month (tickets for February go on sale on 10 January).
• Where: Lawson Ticket. Buyers abroad use its English site, linked from the museum’s tickets page. Start from that page so a search result doesn’t send you to a reseller.
• Price: ages 19 and over ¥1,000, 13–18 ¥700, 7–12 ¥400, 4–6 ¥100, under 4 free. From November 2026 admissions the museum adds a system fee of ¥110 per ticket.
• The ticket: from November 2026 admissions, choose the QR e-ticket (Lawson emails a link to show it on your phone) or a paper ticket printed at a Lawson store in Japan. One person can buy up to six.
• Entry times: on the hour, 10:00 to 16:00; enter within an hour of yours. There is no exit time (the museum closes at 18:00), but no re-entry. It is closed on Tuesdays, plus other days in the museum’s calendar.
• Getting there: JR Chuo Line to Mitaka, about 20 minutes from Shinjuku, then a 15-minute walk from the south exit or the community bus (adult ¥230, every 15 minutes). No photos inside the museum.

Pokémon Cafe (Tokyo and Osaka)

Two cafes, both reservation-only: Tokyo on the 5th floor of Nihombashi Takashimaya S.C. East Building (5 minutes’ walk from Tokyo Station’s Yaesu North Exit), open 10:30–21:00, and Osaka on the 9th floor of Daimaru Shinsaibashi, open 10:00–20:00. In Osaka? See our Osaka in one or two days.

• When: each month is announced on the cafe’s news page. September, October and November 2026 each opened at 18:00 JST on the 1st of the month before, for the whole month. On 24 October 2026, December 2026 had not been announced.
• How: online only, on the reservation site; no phone or email bookings. Book by 8:00 on the day at the latest. One reservation per email address, so a second date or a party of seven or more needs another address.
• Seats: you cannot choose a seat; at the Tokyo cafe, seat types hold 1–2, 2–4 or 1–6 people. Count children of any age, babies included.
• On the day: be at the door 15 minutes early in Tokyo, 10 in Osaka. If you are 10 minutes late without calling, the booking is cancelled. Your table is yours for 90 minutes, and everyone aged 6 and over orders at least one item.
• Changing plans: cancel by 22:00 the day before, online; after that, call the cafe. Goods pre-ordered with the booking are cancelled with it.

teamLab Planets and teamLab Borderless

Two different museums. Planets in Toyosu is the one where you walk barefoot through water; Borderless at Azabudai Hills is a “museum without a map”. teamLab says most visitors spend about two hours at either, and both price by date. Which fits your days is in our Tokyo in 3 days plan.

From teamLab’s official sites and ticket stores, checked 24 October 2026. Prices are the lowest adult Entrance Pass price shown for any date; yours depends on the day. Planets’ QR ticket link arrives by email two days before your visit; arrive late and you can still enter the same day during opening hours.

SHIBUYA SKY

• When: web tickets go on sale at 00:00 JST two weeks before each date, for 20-minute entry slots. Sunset slots are the ones to watch.
• Price (adult): web ¥2,700 for entry until 14:59, ¥3,400 from 15:00; at the 14th-floor counter ¥3,000 and ¥3,700. Children’s tickets (up to 12 and in primary school) are sold only at the counter on the day, ¥1,200, even when the day is sold out; under 6 not yet at school are free.
• Sold out online means sold out: if adult web tickets sell out, the counter has none either.
• Cancelling: eligible web tickets can be cancelled free until the day before. On the day, only if the rooftop is closed at your entry time (strong wind, rain, lightning, heat); the indoor 46th-floor gallery stays open.
• On the day: come within your 20-minute slot; latecomers may be refused, and no one enters after 21:20. Bags, hats and selfie sticks can’t go on the rooftop: use the 46th-floor lockers.

If your date is sold out

• Ghibli Museum: the one other route the museum lists is a Sunrise Tours (JTB) bus tour that includes a visit among other stops. Otherwise, try another day of your trip on Lawson Ticket, or go to Ghibli Park in Aichi instead (separate tickets).
• Pokémon Cafe: the cafe offers seats in person only when there are last-minute cancellations. Try the other city’s cafe, or go just for the shop: goods are on sale without a booking, while stocks last.
• teamLab: swap museums. If Planets is full, Borderless may still have tickets on the day, and vice versa for future dates. If you already hold an official ticket, you can move it to another date up to three times.
• SHIBUYA SKY: try an earlier slot (cheaper too), or a different day. For a free night view, the Tokyo Metropolitan Government Building’s South Observatory is open until 22:00; see Tokyo in 3 days for its closed days. Children’s counter tickets are sold even on sold-out days.

Why not a resale site?

Because the ticket may not work. The Ghibli Museum refuses resold tickets. SHIBUYA SKY voids tickets bought outside its authorised sellers (it lists Klook, KKday, Trip.com and LINKTIVITY among them, as of 1 September 2026) and names two resale marketplaces whose tickets are refused. teamLab Planets’ own store has no fees beyond the ticket price. The same rule applies further afield: Universal Studios Japan cancels resold tickets; see our Universal Studios Japan guide.

Quick answers

When do Ghibli Museum tickets go on sale?

At 10:00 Japan time (JST) on the 10th of each month, for every date of the following month: December 2026 goes on sale on 10 November 2026, January 2027 on 10 December. Tickets are sold only by Lawson Ticket (there is an English site for overseas buyers); nothing is sold at the museum.

How do I book the Pokémon Cafe?

Online only, on the cafe’s reservation site; there are no phone or email bookings. Each month is announced separately on the cafe’s news page. September, October and November 2026 each opened at 18:00 JST on the 1st of the month before; December 2026 had not been announced on 24 October 2026. Each email address can hold only one reservation.

Can I buy teamLab tickets at the door?

Not at teamLab Planets: it sells no tickets on site. teamLab Borderless sells same-day tickets on its official site if any are left, and on site at different prices, but dates can sell out. Book online once your date is fixed.

When do SHIBUYA SKY tickets go on sale?

Web tickets go on sale at 00:00 JST two weeks before each date, in 20-minute entry slots. Adult web tickets cost ¥2,700 for entry until 14:59 and ¥3,400 from 15:00. If adult tickets sell out on the web, the counter is sold out too.

What can I do if the Ghibli Museum is sold out?

Try other days of your trip on Lawson Ticket; the only other route the museum lists is a Sunrise Tours (JTB) bus tour that includes a visit. Do not buy from resale sites: the museum refuses resold tickets. Ghibli Park in Aichi is a separate place with its own sale dates.

What time is 10:00 JST where I live?

Japan is UTC+9 all year, with no daylight saving. In November and December 2026, 10:00 JST is 01:00 in London, 20:00 the evening before in New York, 17:00 the evening before in Los Angeles, 12:00 in Sydney and 09:00 in Singapore. Our trip planner converts every release time to your own zone.

Planning the rest of Tokyo? Where to stay puts you near the right lines, and the trip planner turns your dates into a to-do list with every release time above.

Sources

Checked against these pages on 24 October 2026. Official pages take precedence over this summary.

1. Ghibli Museum, Mitaka: Tickets
   Museum’s own site.
2. Ghibli Museum, Mitaka: How to buy tickets: entry times 10:00–16:00, closed Tuesdays, prices (Japanese)
   Museum’s own site.
3. Ghibli Museum, Mitaka: New ticket system from November 2026 admissions: QR e-tickets, ¥110 system fee (news, 6 Oct 2026, Japanese)
   Museum’s own site.
4. Ghibli Museum, Mitaka: Visitor information: no re-entry, no photography inside (Japanese)
   Museum’s own site.
5. Ghibli Museum, Mitaka: Hours and directions: Mitaka Station, community bus
   Museum’s own site.
6. Lawson: Ghibli Museum tickets (English): six tickets per person, ID check, no changes or refunds
   The museum’s official ticket seller.
7. Pokémon Cafe: Pokémon Cafe Tokyo and Osaka: locations and opening hours
   Cafe operator.
8. Pokémon Cafe: FAQ: reservations, cancellations, arrival time, 90-minute stay
   Cafe operator.
9. Pokémon Cafe: Reservations for dates from 1 November 2026 (news, 18 Sep 2026)
   Cafe operator.
10. Pokémon Cafe: Reservations for dates from 1 October 2026 (news, 21 Aug 2026)
    Cafe operator.
11. Pokémon Cafe: Reservations for dates from 1 September 2026 (news, 23 Jul 2026)
    Cafe operator.
12. teamLab: teamLab Planets TOKYO, Toyosu (official site)
    Attraction operator.
13. teamLab: teamLab Planets TOKYO: FAQ
    Attraction operator.
14. teamLab Planets TOKYO (DMM): Official ticket store: Entrance Pass prices by date, QR tickets
    The venue’s own ticket store.
15. teamLab: teamLab Borderless TOKYO, Azabudai Hills (official site): hours, closed days, access
    Attraction operator.
16. teamLab: teamLab Borderless: FAQ (same-day tickets, date changes, pricing)
    Attraction operator.
17. teamLab Borderless: Official ticket store: prices by date and next sale date
    The venue’s own ticket store.
18. Shibuya Scramble Square: SHIBUYA SKY tickets (Japanese)
    Attraction operator.
19. Shibuya Scramble Square: SHIBUYA SKY admission ticket revision (press release, 27 Feb 2025, Japanese PDF)
    Attraction operator.
20. Shibuya Scramble Square: SHIBUYA SKY FAQ: authorised sellers, cancellations, children’s tickets, last entry (Japanese)
    Attraction operator.
21. Tokyo Metropolitan Government: Tokyo Metropolitan Government Building observation decks (Japanese)

General information. Release dates, prices and rules change at short notice; each venue’s own page is always right. JapanBenri is not affiliated with the Ghibli Museum, Lawson, Pokémon Cafe, teamLab or Shibuya Scramble Square.